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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victor Coleman

December 5, 2025

5  out of  5
rating by Victor Coleman
"Mike was informative and knowledgeable about insurance. He did not just give a quote out of a book but gave an honest comparison, answering questions. Thanks"
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Jim Curtis

December 5, 2025

5  out of  5
rating by Jim Curtis
"I'm sitting here thinking where do I begin. Amazing, simply amazing experience. I walk in the door and am met with smiles on everyone's faces. I then got a tour of their new state of the art office facility and when I passed agents at their desk they would turn and make an genuine effort to wave and smile. Mike Rupp was just the best. Reviewing my current policies and helping me understand the new ones I purchased. Such an expert in the field. I highly recommend Carrie Ziegler State Farm. I have always received over the top service from them."
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Terry and Mike Hoggatt

December 5, 2025

5  out of  5
rating by Terry and Mike Hoggatt
"2nd year after getting a competitive quote and we're still happy with our coverage. Carrie, Taylor, and Mike are pleasant."
We responded:
"Thank you so much for your continued trust and kind words! We're thrilled to hear that you’re still happy with your coverage after two years. We look forward to continuing to serve you!"
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Bruce Bevan

December 3, 2025

5  out of  5
rating by Bruce Bevan
"Carrie, Mike and Taylor have been Great! to work with in understanding my insurance needs Quick to respond to handle claims and explain the coverage limits. I have had them as my insurance agents now for several years. Thank you, B Bevan"
We responded:
"We truly appreciate your feedback and loyalty over the years. It’s wonderful to know that Carrie, Mike, and Taylor have been helpful in guiding you through your insurance questions and claims. Thank you for choosing us, and we’re here whenever you need assistance!"
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Ron Wood

December 2, 2025

5  out of  5
rating by Ron Wood
"We called Mike just after 12:00 to schedule an appointment. He was able to schedule a same day appointment for 3:30. We arrived about 15 minutes early. Mike stepped out of his office and greeted my wife and I.(nice firm old school handshake for me). He spent about an hour with us, answering every question we had. I found out he’s a drummer a plus for me! We had a very pleasant conversation over a wide range of topics. Mike was never pushy and in the end we saved money and learned a lot.We had a follow-up email from him when we got home. All in all an unexpected pleasant experience."
We responded:
"Thank you for sharing your experience! We're glad Mike was able to arrange a meeting so quickly and that the time spent together was informative. We appreciate you highlighting the thoughtful follow-up as well. Looking forward to assisting you again in the future!"
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Daryl Satterfield

November 27, 2025

5  out of  5
rating by Daryl Satterfield
"Outstanding personal service. Highly recommended. Worked with Mike at Carrie Ziegler, State Farm insurance agency in Wilmington, Ohio. Thanks Mike and Carrie and Camron and Taylor. 👍❤️"
We responded:
"We truly appreciate your wonderful feedback! It’s great to know that the team at Carrie Ziegler’s office in Wilmington delivered exceptional assistance. We are grateful for your trust and support. Please don’t hesitate to reach out whenever you need help in the future!"
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Joshua Richiron

November 25, 2025

5  out of  5
rating by Joshua Richiron
"I have had a few insurance companies in my life and even a few State Farm reps over my tenure with them. Carrie Ziegler’s office is the absolute best. Adding/removing assets, general questions, claims, etc. All of it is best in class. I couldn’t recommend anyone else and it’s been an absolute pleasure working with them."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team has consistently provided you with exceptional service throughout your insurance journey. We strive to deliver top-notch support with your insurance needs every step of the way. It’s truly a privilege to work with you, and we appreciate your business! "
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Janet Hahn

November 24, 2025

5  out of  5
rating by Janet Hahn
"Mike always does a great job with us when we need him! Special person!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Roy Clark

November 24, 2025

5  out of  5
rating by Roy Clark
"Mike is very helpful and easy to talk with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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David Phipps

November 20, 2025

5  out of  5
rating by David Phipps
"Excellent service and support from Mike at this agency in resolving a claims issue."
We responded:
"We’re grateful for your positive feedback! It’s great to know that Mike was able to assist you effectively with your claim. Please don’t hesitate to reach out if you need any further help."
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Shane Donley

November 20, 2025

5  out of  5
rating by Shane Donley
"Recently did an annual review of my policies with Mike Rupp. He was very knowledgeable of what changes I needed for now and in the future."
We responded:
"Thank you for sharing your experience! It’s wonderful to hear that Mike provided expert guidance during your recent policy review, helping you with adjustments necessary to provide you with the protection you need. We appreciate your trust and look forward to supporting you moving forward."
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Dan Hendershott

November 19, 2025

5  out of  5
rating by Dan Hendershott
"Mike worked tirelessly to ensure that we are properly covered and at the lowest cost. THANKS"
We responded:
"Thank you for your loyal business Dan. It’s always a pleasure to help you and Jill!"
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Mark Denniston

November 13, 2025

5  out of  5
rating by Mark Denniston
"I have been with this State Farm agency for over 30 years. I have consistently received professional, timely, and courteous service, especially from Mike. I highly recommend Carrie and her team."
We responded:
"Thank you so much for your incredible loyalty over the past 30 years Mark! We're thrilled to hear that Mike and the entire team have consistently provided you with outstanding service. Your recommendation means a lot to us, and we look forward to continuing to serve you for many years to come!"
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jonathan Hale

November 7, 2025

5  out of  5
rating by jonathan Hale
"Had a very good experience with Mike"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisa Rolark

November 7, 2025

5  out of  5
rating by Lisa Rolark
"Been with Mike for many years enjoy our conversation every time very helpful"
We responded:
"Thank you for your continued trust in Mike over the years. We’re delighted to hear that you enjoy your conversations and find the assistance valuable every time. We look forward to supporting you for many more years to come!"
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Bobby Renshaw

November 3, 2025

5  out of  5
rating by Bobby Renshaw
"Mike was clear, quick. And very helpful!"
We responded:
"Thank you for sharing your experience! We're happy Mike provided prompt assistance. Your feedback means a lot to us!"
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Melanie Rickey

November 3, 2025

5  out of  5
rating by Melanie Rickey
"Have been happy with the service for the last couple of years. Always quick to respond to any questions we have."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tiffany Bradley

October 30, 2025

5  out of  5
rating by Tiffany Bradley
"Mike was such a joy to work with! He went above and beyond to explain things thoroughly and make sure that I understood everything that I was doing. I look forward to working with Mike and State Farm for all of my insurance needs!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mike provided such thorough and helpful service. It's wonderful to know he made the process clear and easy to understand. We look forward to continuing to support you with all your insurance needs!"
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SHERRY ARMITAGE

October 29, 2025

5  out of  5
rating by SHERRY ARMITAGE
"They always take the time to explain what I don't understand. Always give me the best deals. I know I can trust that they have my best interests in mind."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Rebecca Beckley

October 29, 2025

5  out of  5
rating by Rebecca Beckley
"Very helpful, clearly explaining my policies and suggesting changes that might be needed. Friendly, easy to talk with and I would not hesitate to call with any questions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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doug day

October 28, 2025

5  out of  5
rating by doug day
"Wonderful service always a pleasure dealing with mike he takes care of all my insurance needs"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mike consistently provides valuable service for you. It's always a pleasure to assist you!"
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MB R

October 28, 2025

5  out of  5
rating by MB R
"Concise, informative, customer-service driven. Timely and friendly with responses and always available."
We responded:
"Thank you for your feedback! We're glad to hear our team is prompt and always available to assist you. Providing excellent customer service is our top priority!"
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Morgan Bahr

October 24, 2025

5  out of  5
rating by Morgan Bahr
"Wonder team and group to work with. Alexis was super fast in giving me the quotes I requested as well as getting everything squared away insurance wise with my new car. She was able to answer all my questions and make the process easy!"
We responded:
"Thank you for reviewing our State Farm office, Morgan! We’re thrilled to know you had a positive experience with Alexis; your satisfaction is our top priority! We look forward to working with you. "
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Jamie Clark

October 24, 2025

5  out of  5
rating by Jamie Clark
"Always there to take care of all my insurance needs! Friendly staff"
We responded:
"Thank you, Jamie! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mark

October 21, 2025

5  out of  5
rating by Mark
"Never had a problem with anyone at Carrie Ziegler, they do a great job and always willing to help 👍"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."