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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Cleveland

December 22, 2025

5  out of  5
rating by John Cleveland
"Mike did a annual review on my insurance policies. Explained things in great detail and offered addition coverage. Not pushy at all which i like. The few times I've contacted the office, it was always polite and able to handle my request. A well run insurance company with excellent customer service. Highly recommend and having a local agent , compared to a online company, is well worth it."
We responded:
"Thank you for sharing your experience, John! We're glad Mike thoroughly reviewed your policies, and our team has been helpful and courteous. We appreciate your recommendation and look forward to continuing to assist you locally."
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dirk beckett

December 18, 2025

5  out of  5
rating by dirk beckett
"Great conversation. Very informative and personable. Will be exploring more coverage options in the near future."
We responded:
"We appreciate your feedback and are here to assist when ready. Thank you for your business! "
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Tammy Parsons

December 16, 2025

5  out of  5
rating by Tammy Parsons
"Staff is so friendly and kind, and very helpful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Linda

December 12, 2025

5  out of  5
rating by Linda
"Mike is a great person..GOD bless.."
We responded:
"Thank you for your kind review, Linda. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kyerston Miller

December 12, 2025

5  out of  5
rating by Kyerston Miller
"My husband and I have been State Farm customers for years and have worked with Carrie, Taylor and most recently Mike! They have all been wonderful and gone above and beyond when it comes to estimates to establish coverage, questions about existing policies and being very prompt in delivery of all information. We had a call with Mike recently to go over changes to our home insurance policy. He went over all of the information listed on the policy, advised additional changes and made those changes while on the phone and even had the patience to check in on auto and personal property coverages as well. He was a delight to talk to and had some funny stories to share to break up a routine convo. We are very happy with the entire team and would highly recommend!"
We responded:
"We truly appreciate you taking the time to share your experience! It’s great to know that Carrie, Taylor, and Mike have consistently provided exceptional support with your insurance questions and policy updates. Your trust and kind recommendation mean a great deal to our team. Please feel free to contact us anytime—we’re always ready to assist!"
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Kristen Rose

December 11, 2025

5  out of  5
rating by Kristen Rose
"I love State Farm and the Carrie Ziegler team! They made it so easy to get my car fixed after a deer incident. Taylor is always quick to respond to any of my questions and I just had a really nice conversation with Mike regarding the renewal of my home owners policy, more like chatting with a friend than an insurance company! They are a really great group of people that I would highly recommend for any of your insurance needs!"
We responded:
"Thank you for sharing your positive experience with our team! We’re delighted to know you felt well supported and valued throughout your claim process and visit. Providing friendly, responsive service is very important to us. We appreciate your trust and recommendation, and we’re here whenever you need us!"
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Joe Gray

December 9, 2025

5  out of  5
rating by Joe Gray
"My wife and I have both been with State Farm since we first had to get insurance as teenagers. Carrie Zeigler is fantastic and everyone at her office is kind and professional. Mike Rupp is who we typically work with and he has always been quick to help whenever we’ve had an issue arise. I would highly recommend anyone in our area to call Carrie’s office if you are looking for a quality insurance company."
We responded:
"Thank you so much for your kind words and continued trust in State Farm! We're thrilled to hear that Carrie Zeigler, Mike Rupp, and the entire team have provided you with professional and attentive service throughout the years. Your recommendation means a lot to us, and we're always here to help you with any insurance needs. Thank you for your loyal business. "
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Brandy Aleshire

December 9, 2025

5  out of  5
rating by Brandy Aleshire
"Mike is awesome!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Victor Coleman

December 5, 2025

5  out of  5
rating by Victor Coleman
"Mike was informative and knowledgeable about insurance. He did not just give a quote out of a book but gave an honest comparison, answering questions. Thanks"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jim Curtis

December 5, 2025

5  out of  5
rating by Jim Curtis
"I'm sitting here thinking where do I begin. Amazing, simply amazing experience. I walk in the door and am met with smiles on everyone's faces. I then got a tour of their new state of the art office facility and when I passed agents at their desk they would turn and make an genuine effort to wave and smile. Mike Rupp was just the best. Reviewing my current policies and helping me understand the new ones I purchased. Such an expert in the field. I highly recommend Carrie Ziegler State Farm. I have always received over the top service from them."
We responded:
"Thank you for coming into the office to see us and take the time to review your insurance policies. We're delighted Mike provided you with insight and answered your questions thoroughly. Your positive feedback means a lot to us, and we're grateful for your continued trust in Carrie Zeigler State Farm."
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Terry and Mike Hoggatt

December 5, 2025

5  out of  5
rating by Terry and Mike Hoggatt
"2nd year after getting a competitive quote and we're still happy with our coverage. Carrie, Taylor, and Mike are pleasant."
We responded:
"Thank you so much for your continued trust and kind words! We're thrilled to hear that you’re still happy with your coverage after two years. We look forward to continuing to serve you!"
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Bruce Bevan

December 3, 2025

5  out of  5
rating by Bruce Bevan
"Carrie, Mike and Taylor have been Great! to work with in understanding my insurance needs Quick to respond to handle claims and explain the coverage limits. I have had them as my insurance agents now for several years. Thank you, B Bevan"
We responded:
"We truly appreciate your feedback and loyalty over the years. It’s wonderful to know that Carrie, Mike, and Taylor have been helpful in guiding you through your insurance questions and claims. Thank you for choosing us, and we’re here whenever you need assistance!"
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Ron Wood

December 2, 2025

5  out of  5
rating by Ron Wood
"We called Mike just after 12:00 to schedule an appointment. He was able to schedule a same day appointment for 3:30. We arrived about 15 minutes early. Mike stepped out of his office and greeted my wife and I.(nice firm old school handshake for me). He spent about an hour with us, answering every question we had. I found out he’s a drummer a plus for me! We had a very pleasant conversation over a wide range of topics. Mike was never pushy and in the end we saved money and learned a lot.We had a follow-up email from him when we got home. All in all an unexpected pleasant experience."
We responded:
"Thank you for sharing your experience! We're glad Mike was able to arrange a meeting so quickly and that the time spent together was informative. We appreciate you highlighting the thoughtful follow-up as well. Looking forward to assisting you again in the future!"
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Daryl Satterfield

November 27, 2025

5  out of  5
rating by Daryl Satterfield
"Outstanding personal service. Highly recommended. Worked with Mike at Carrie Ziegler, State Farm insurance agency in Wilmington, Ohio. Thanks Mike and Carrie and Camron and Taylor. 👍❤️"
We responded:
"We truly appreciate your wonderful feedback! It’s great to know that the team at Carrie Ziegler’s office in Wilmington delivered exceptional assistance. We are grateful for your trust and support. Please don’t hesitate to reach out whenever you need help in the future!"
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Joshua Richiron

November 25, 2025

5  out of  5
rating by Joshua Richiron
"I have had a few insurance companies in my life and even a few State Farm reps over my tenure with them. Carrie Ziegler’s office is the absolute best. Adding/removing assets, general questions, claims, etc. All of it is best in class. I couldn’t recommend anyone else and it’s been an absolute pleasure working with them."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team has consistently provided you with exceptional service throughout your insurance journey. We strive to deliver top-notch support with your insurance needs every step of the way. It’s truly a privilege to work with you, and we appreciate your business! "
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Janet Hahn

November 24, 2025

5  out of  5
rating by Janet Hahn
"Mike always does a great job with us when we need him! Special person!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Roy Clark

November 24, 2025

5  out of  5
rating by Roy Clark
"Mike is very helpful and easy to talk with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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David Phipps

November 20, 2025

5  out of  5
rating by David Phipps
"Excellent service and support from Mike at this agency in resolving a claims issue."
We responded:
"We’re grateful for your positive feedback! It’s great to know that Mike was able to assist you effectively with your claim. Please don’t hesitate to reach out if you need any further help."
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Shane Donley

November 20, 2025

5  out of  5
rating by Shane Donley
"Recently did an annual review of my policies with Mike Rupp. He was very knowledgeable of what changes I needed for now and in the future."
We responded:
"Thank you for sharing your experience! It’s wonderful to hear that Mike provided expert guidance during your recent policy review, helping you with adjustments necessary to provide you with the protection you need. We appreciate your trust and look forward to supporting you moving forward."
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Dan Hendershott

November 19, 2025

5  out of  5
rating by Dan Hendershott
"Mike worked tirelessly to ensure that we are properly covered and at the lowest cost. THANKS"
We responded:
"Thank you for your loyal business Dan. It’s always a pleasure to help you and Jill!"
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Mark Denniston

November 13, 2025

5  out of  5
rating by Mark Denniston
"I have been with this State Farm agency for over 30 years. I have consistently received professional, timely, and courteous service, especially from Mike. I highly recommend Carrie and her team."
We responded:
"Thank you so much for your incredible loyalty over the past 30 years Mark! We're thrilled to hear that Mike and the entire team have consistently provided you with outstanding service. Your recommendation means a lot to us, and we look forward to continuing to serve you for many years to come!"
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jonathan Hale

November 7, 2025

5  out of  5
rating by jonathan Hale
"Had a very good experience with Mike"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisa Rolark

November 7, 2025

5  out of  5
rating by Lisa Rolark
"Been with Mike for many years enjoy our conversation every time very helpful"
We responded:
"Thank you for your continued trust in Mike over the years. We’re delighted to hear that you enjoy your conversations and find the assistance valuable every time. We look forward to supporting you for many more years to come!"
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Bobby Renshaw

November 3, 2025

5  out of  5
rating by Bobby Renshaw
"Mike was clear, quick. And very helpful!"
We responded:
"Thank you for sharing your experience! We're happy Mike provided prompt assistance. Your feedback means a lot to us!"
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Melanie Rickey

November 3, 2025

5  out of  5
rating by Melanie Rickey
"Have been happy with the service for the last couple of years. Always quick to respond to any questions we have."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"